In the course of serving you, LoanTap Financial Technologies Private Limited, is a company registered under Companies Act- 1956 having its registered office at – 306, Sangeeta Ramchand (Kartik) CHSL New Link Road 5 Kartik Complex, Opp Laxmi Ind Estate Andheri (W) Mumbai 400053 and Corporate Office at- Office No-103, 1st Floor, Hermes Wave Kalyani Nagar Pune 411006 (hereinafter shall be referred to as “LoanTap”, “Company”, “We, “Us” “Our (The words Website and Platform are hereinafter used interchangeably).
- If you do not agree please do not use or access the Platform.
- The Platform including the information and materials, and any software made available, are provided “as is” and “as available” without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose or warranty of any kind, express or implied, regarding third party content.
- LOANTAP shall take commercially reasonable endeavours to keep the Website free from any kind of unauthorised access, computer viruses, however, LOANTAP cannot warrant that the Platform shall be free of any computer viruses or any unauthorised access. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the internet.
LIMITATION OF DAMAGES
- In no event shall LOANTAP or any of its subsidiaries, affiliates, their directors, officers, employees, representatives and service providers be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of our platform or any linked web site, even if LOANTAP is expressly advised of the possibility of such damages. LOANTAP accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
- In the event LOANTAP is found liable, despite the limitation above, for any proven and actual loss or damage which arises out of or in any way connected with any of the occurrences described above, then you agree that the liability of LOANTAP shall be restricted to, in the aggregate, any service/transactional fees paid by you to the LOANTAP in connection with such transaction(s) on this Platform, if applicable.
- The LOANTAP intends to protect your shared information on the Platform and to maintain its accuracy as confirmed by you. We implement reasonable physical, administrative, and technical safeguards to help us protect your information from unauthorized access, use, and disclosure. We also require that our registered third-party service providers protect such information from unauthorized access, use, and disclosure.
- Our Platform has stringent security measures in place to protect the loss, misuse, and alteration of the information under control. We endeavour to safeguard and ensure the security of the information provided by you. We use Secure Sockets Layers (SSL) based encryption, for the transmission of the information, which is currently the required level of encryption in India as per the law.
- We blend security at multiple steps within our products with adequate technology to ensure our systems maintain strong security measures and the overall data and privacy security design allow us to defend our systems ranging from low hanging issue up to sophisticated attacks.
- We aim to protect from unauthorized access, alteration, disclosure or destruction of information we hold, including:
- We offer security feature like an OTP verification to help you protect your account;
- We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems;
- We restrict access to personal information to our employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations;
- Compliance & Cooperation with Regulations and applicable laws;
- We ensure that Aadhaar number is not disclosed in any manner.
- We or our affiliates maintain your information on servers located in India. Data protection laws vary among countries, with some providing more protection than others. We also comply with certain legal frameworks relating to the transfer of data as mentioned and required under the Information Technology Act, 2000 and rules made thereunder. When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.
- Despite our best efforts, you will appreciate that no data security measures can guarantee 100% security. You should therefore take steps to protect against unauthorised access to your password, phone and computer. We are not responsible for any lost, stolen or compromised passwords, or for any activity on your account via unauthorised password activity.
- Any data stored, if stored by the platform, being Customer Private data including Name, Mobile No., Address, Email id, Photograph, KYC documents shall be stored only with the explicit consent of the Customer. In no case, no such data will be stored wherein explicit consent has not been taken.
- The Company does not, in any circumstances, store any biometric data of the customer.
SHARING OF PERSONAL INFORMATION
- We use the information we collect to:
- Provide you with the services that you have requested.
- Tell you about exciting offers which we think you will value.
- Customize the content and advertising that you see on the Website.
- Improve your experience on the platform and with LOANTAP.
- As otherwise described to you at the point of collection or with your consent.
- As permitted by applicable law, to assist us in advertising our products and services in various mediums including, without limitation, sending promotional emails, advertising our services on third-party sites and social media platforms, direct mail, and by telemarketing.
- LOANTAP shall share personal information about you with partners or affiliated companies to provide products or services you’ve requested or to suggest products and services suitable for you.
- LOANTAP provides the information to trusted partners who work on behalf of or with LOANTAP. These companies may use your personal information to help LOANTAP communicate with you about offers from LOANTAP and our marketing partners. However, these companies do not have any independent right to share this information.
- LOANTAP may share your information with its business partners who provide services, who are NBFC, who sponsor an event, or who jointly offer a service or feature with LoanTap.in.
- LOANTAP shall transfer information collected from you if LOANTAP is acquired by or merged with another company.
- We may disclose the information we collect from you in order to comply with applicable law, judicial proceedings, a court order, or other legal processes. We may disclose the information collected from you if we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, and situations involving potential threats to the physical safety of any person, as evidence in litigation in which we are involved, or as otherwise required by law.
- You may choose to give us personal information, such as your name, contact number, address, or e-mail id that may be needed, for example, to correspond with you, to participate on the platform, or to apply for a Loan.
- We sometimes collect anonymous information from visits to our Website to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on our Website, but we do so in ways that keep the information anonymous. LOANTAP or its affiliates or vendors may use this data to analyse trends and statistics and to help us provide better customer service. This anonymous information is used and analysed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level.
- We maintain standard call and IP logs that record data about all users who call us and/or access our platform. We store this information for providing services and as an analysis tool. All call logs are stored securely and may only be accessed by our employees or designees on a need-to-know basis for a specific purpose. We use call log information to help provide our members the efficient services under this membership. We collect IP address of all visitors to the Website.
- We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
- We will make a sincere effort to respond in a timely manner to your requests to correct inaccuracies in your personal information. To correct inaccuracies in your personal information please return the message containing the inaccuracies to the sender email id with details of the correction requested.
- LOANTAP may, if you so choose, send direct mailers to you at the address given by you. You have the option to ‘unsubscribe’ from this direct mailer by way of links provided at the bottom of each mailer. We respect your privacy and, in the event, that you choose not to receive such mailers, we will take all steps to remove you from the list.
- LOANTAP is not responsible for third-party content accessible through the Website, including opinions, advice, statements, and advertisements, and you shall bear all risks associated with the use of such content. LOANTAP is not responsible for any loss or damage of any sort that a user may incur from dealing with any third party.
- In the event, you intend to delete the information submitted by you to LOANTAP from LOANTAP’s database, you shall inform us about the same at email@example.com. It is clarified, that after such a request, you will not be able to access all the services and content available on the platform.
- Wherever possible, we indicate the mandatory and optional fields. You always have the option to not provide your personal information by choosing not to use a particular service or feature on the Platform.
COLLECTION OF DEVICE LOCATION AND INFORMATION
- We collect your location information from your device to reduce the risk associated with your account and provide serviceability of your loan application, minimize the risks to your loan application, and provide pre-approved customised loan offers. This also helps us to verify the address, make a better credit risk decision and expedite know your customer (KYC) process as per regulatory guidelines.
- The information the Platform collects, and how that information is used, depends on how you manage your privacy controls on your device. We collect information from the device when you use the platform and explicitly seek permissions from YOU to get the required information from the device.
- The information we collect from your device may include – hardware model, build model, RAM, storage; unique device identifiers like IMEI, serial number, SSAID; SIM information that includes network operator, roaming state, MNC and MCC codes, WIFI information that includes MAC address and mobile network information to uniquely identify the devices and ensure that no unauthorized device acts on your behalf to prevent frauds.
- We collect information about your device to provide automatic updates and additional security so that your account is not used on other people’s devices. In addition, the information provides us valuable feedback on your identity as a device holder as well as your device behaviour, thereby allowing us to improve our services and provide an enhanced customized user experience to you.
- We will keep the personal data we collect about you on our systems for as long as required for the purposes set out above or even beyond the expiry of transactional or account-based relationship with you: (a) as required to comply with any legal and regulatory obligations to which we are subject or (b) for the establishment, exercise or defence of legal claims.
LINK TO THIRD-PARTY SDK
- Our Platform has a link to a registered third-party SDK which collects data on our behalf and data is stored to a secured server to perform a credit risk assessment. We ensure that our third-party service provider takes extensive security measures in order to protect your personal information against loss, misuse or alteration of the data.
- Our third-party service provider employs separation of environments and segregation of duties and has strict role-based access control on a documented, authorized, need-to-use basis. The stored data is protected and stored by application-level encryption. They enforce key management services to limit access to data.
- Furthermore, our registered third-party service provider provides hosting security – they use industry-leading anti-virus, anti-malware, intrusion prevention systems, intrusion detection systems, file integrity monitoring, and application control solutions.
- While using this Platform, the customer agrees not to, by any means (including hacking, cracking or defacing any portion of the Platform) indulge in illegal or unauthorized activities including the following:
- Restrict or inhibit any authorized user from using this Platform;
- Use the Platform for unlawful purposes;
- Harvest or collect information about Platform users without their express consent;
- “Frame” or “mirror” any part of the Platform without our prior authorization;
- Engage in spamming or flooding;
- Transmit any software or other materials that contain any virus, time bomb, or other harmful or disruptive components;
- Remove any copyright, trademark, or other proprietary rights, or notices contained in the Platform;
- Use any device, application, or process to retrieve, index, “data mine” or in any way reproduce or circumvent the navigational structure or presentation of the Platform; or
- Permit or help anyone without access to the Platform to use the Platform through your username and password or otherwise.
- A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies on your computer’s hard drive. The cookies do not contain any of your personally identifiable information.
- We use data collection devices such as “cookies” on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety.
- We may invite you to post content on the Website, including your comments, pictures, and any other information that you would like to be available on the Website. If you post content on the Website, the information that you post will be available to other visitors of the Website.
- Further, User testimonials, reviews, recommendations, or statements may be used by us on our social media platforms for advertising or promotional services.
GOVERNING LAW AND JURISDICTION
- The Platform is for informational purposes only and should not be construed as technical advice of any manner you are solely responsible for any act or transaction is undertaken by you. By viewing/accessing the Website you agree to the exclusive jurisdiction of the courts at Mumbai, India in respect of any action arising therefrom or related thereto.
NODAL GRIEVANCE REDRESSAL OFFICER
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below for your reference, with regard to issues to the platform:
Name : Asifa Hussain
Address : Hermes Waves, Office No:103, Central Avenue Road, Kalyaninagar, Pune:411006
Phone : 020 – 4852 1017
E-mail : firstname.lastname@example.org
Time : 9:30am-6:30pm (Monday-Friday)
MODE OF LODGING COMPLAINT
The company commits and assures to provide the best possible recourse to resolve all grievances.
You can lodge a complaint in the following ways:
- If the complaint is related to the working of this platform or any other technical queries with regard to the platform, they can seek redressal through the Nodal grievance officer, on the details mentioned above.
- If the complainant needs assistance with anything related to our services/ requests/ inquiries to the services provided by us, they can reach us through https://loantap.in/contact-us/
- If the complaint of the customer is regarding any of the loan products that we provide, the same can be redressed by approaching the Grievance Redressal Officer of the Digital Lending Partner.